Top 50 Customer Experience Innovator

Globally recognized for delivering stunning boost in Customer LifeTime Value thru “CloudTech Innovations in Customer Experience for Large Phygital Businesses”

Our Story

Reciproci is a bootstrapped CloudTech product company that has been seeded and driven by renowned corporate leaders with a successful track record of creating growth companies. The core team today has 42 hardcore believers committed to creating solutions for the new marketing battlefront- Customer Experience. Over 500 man years of R&D and product development effort has been invested into the vision to help traditional businesses go Phygital, i.e. to provide “Physical Businesses” a definitive digital edge over their “Born-Digital” rivals.

With “Experience Commerce” as its tagline, we have built a SaaS product – Reciproci; an offering for Retailers of goods, information and money around Customer Experience. Through its highly innovative features, Reciproci proactively enriches the customer journey across all the touchpoints- InStore, Mobile, Web- ultimately seeking to boost a Singular Metric- Customer Life Time Value

“In this new Phygital business world – a world where physical and digital worlds are overlapping, customer experience is an undisputed differentiator for any business. How well has the business met or exceeded these CX expectations can be measured by a single performance metric: Customer LifeTime Value. Why? Because CLTV encompasses everything that a business aspires in a relationship with the customer: Continuity, Growth and Profits and Loyalty”

The product uses a combination of exponential technologies like Machine Learning, Internet of Things (Beacons) and Mobile computing to match or exceed the customer expectations all through its interactions with the business to help retailers use Customer Experience as a differentiator in their business, which translates to more revenues per customer per interaction!

The product has been a resounding success for large Multi-business Conglomerates, Fashion Retailers, F&B companies, Fitness & Wellness Companies, Appliances & Consumer Electronics and the Hospitality industry. Deep connect is built with the customer through gamification, hyper-proximity marketing and omnichannel engagement on a highly innovative loyalty platform.

The product has been validated across the world with successful deployments in Middle East Asia, South East Asia, and India. Encouraged by the success, expansion of footprint to Europe and the USA is afoot now.

Quick Statistics

Years Of Product Development

Experience Commerce Ninjas

Million Happy Users

Man Years Of Research & Development

Quick Statistics

Years Of Product Development

Experience Commerce Ninjas

Million Happy Users

Man-Hours Of Research & Development

Meet The Experts

Subir Agrawal

Subir Agrawal

PRESIDENT & CEO

Biplove Belwal

Biplove Belwal

PRESIDENT - GLOBAL SALES

Meet The Experts

Subir Agrawal

Subir Agrawal

PRESIDENT & CEO

Biplove Belwal

Biplove Belwal

PRESIDENT - GLOBAL SALES

Our Clients

Contact Us

8 + 11 =

Reciproci is aimed to provide “traditional business” a digital omnichannel edge over their “born-digital” rivals.

Contact Info

Nelson, #111, M Krishnappa Layout Lalbagh Road, Banglore- 560027

contact@reciproci.com

+91 (80) 22219722 / 23

Facebook Feed

3 weeks ago

Reciproci

Use the power of compounding in the realm of customer experience. If you reciprocate your customer’s emotional investment in your brand with returns in the form of consistent customer experience, the Customer Life Time Value compounds.

Meet us on 26th and 27th November 2019 @booth#24, #RetailIndiaSummitAndExpo, #ErosHotel, Nehru Place, New Delhi, India.

#CustomerExperience #CX #CustomerLoyalty #ExperienceCommerce #eCommerce #CustomerLifeTimeValue

Retailers Association of IndiaToday, #retail is not about #products but about the #experience. Experience is what sets one #retailer apart from others in the same #category. #Customers now demand that the Experience factor be taken to the next level by tailoring it to an individual—shifting from We-Tail to Me-Tail.

#Reciproci is delighted to announce that we are proud Customer Experience Partner at the #RetailIndiaSummitAndExpo 2019 ( #RISE 2019) powered by Retailers Association of India ( #RAI )

The dates for the #event are 26th and 27th of November 2019 and the venue is #ErosHotel, Nehru Place, New Delhi, India.

See you there!!

www.reciproci.com
#CustomerExperience #CX #CustomerLoyalty #ExperienceCommerce #eCommerce #CustomerLifeTimeValue
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