Explore the Features of Reciproci
Loyality Program Management
LOYALTY PROGRAM MANAGEMENT
Our platform offers a robust loyalty engine that allows you to create any type of loyalty program. Feel free to set up a paid, unpaid or membership programs.
The platform supports a maximum of 5 customer tiers for your tier-based loyalty programs. Define tiers and quickly go live with your program.
Setup Business Rules:
Create accrual and redemption rules associated with the loyalty programs. Entice your customers with rewarding redemption rules, customers love to have a plethora of options for redeeming their loyalty points. Reward your customers for referrals, social activities, pre-booked appointments and purchases and more. Grow your business, while your customers feel rewarded and loved!
Manage Multi-Country & Language:
Our platform solves your hassle of running the program across different locations. Manage one or more locations easily within a few clicks. The platform allows you to do all this, with real-time access to data. Manage customer memberships centrally and share customer data across all centers seamlessly.
Multi Brand Support:
Do you own multiple brands? We got you covered, our robust tool allows you to run your program not only across geographies but across multiple brands. Setup your program in a few clicks and you go to go-live!
Create your stores and feed in the basic details related to the store. Add your store amenities, Product Catalogue details and much more. Receive orders for “click and deliver”, fire promotions locally from stores and capture customer journey details through hyper-proximity.
Manage Store Staff:
Assign your respective store staff to a designated store for ease of operations.
Prepare your stores to drive customer engagement and improved experience by configuring “Beacons”. Utilize the benefits of Proximity Marketing and push out real-time offers to the customers who come near your store. More delight … More Conversions.
our segmentation engine allows you to create micro-segments of your customers. This enables you to push out offers to the niche segments of your customers with highly targeted offers. Personalization at its best!
Create Messaging Templates:
Once the campaign and customer segments are defined, select from our library of pre-packaged templates to quickly run your campaign. The platform enables us to shoot out campaigns across email, SMS and in-app notifications.
Personalize your messaging:
The messaging templates also allow you to personalize your communication based on customer name and other important attributes. Personalized offers and packages for clients based on their history. Bundle multiple services and sell as a package to loyal customers.
The coupon manager comes out of the box with a set of pre-defined. Select from among the best which suits your business and campaign type. No hassles, we got you covered!
Stay connected to your customers will timely notifications related to your discounts seasons, birthdays, anniversaries and what not! Simple select the activity, choose the mode of communication and push out the notifications to your customers
Need to run campaigns on a specified date and time? Feel free to schedule your campaigns for a future date by scheduling them well in advance.
The network of Affiliates:
Our platform allows you to create and run an affiliate program across industries.
Reporting & Analytics
REPORTING & ANALYTICS
Get an overview of how your business is doing at the click of a button. Measure your reports for customer analytics, campaign analytics, store analytics, and your customer metrics. Study your reports to check on your customer retention, referrals, staff productivity, and sales benchmarks to take actions
Get a 360 Degree View of Your Customers. Customer Experience is all about enhancing their experience at each stage where they interact with your brand. Enhance your relationships with your customers by obtaining valuable insights as to their activities.
Get actionable insights from your customers as well as standard dashboards. Use these to take the corrective measures and keep enhancing your customer’s experience, every day, at every touchpoint.
Define Programs :
Define your subscription programs through our subscription manager, define rules and details related to the products available for subscription programs, specify the time period for subscription, quantity, etc.
Create product bundles or any other customization you wish to create for your subscription programs
The platform allows defining auto-renewal, pause and end options of subscriptions for the customers.
Select from a range of predefined gift cards. Simply select the templates, customize and go-live