Delight customers through Reciproci

Reciproci Solutions

Curbside Pickup

What happens when all of a sudden, customers couldn’t and wouldn’t shop inStore or dineIN,

Access Pass

Offer lifestyle enhancement to your valued customer through Reciproci eAccess.

Subscription Commerce

Reciproci understands that the global market size for subscription e-commerce is expected to grow to USD 7.8 billion by 2025.

Delivery Partner App

With an astute focus on “Delivering Smarter and Delivering Better” Reciproci has redefined the delivery management space

Coupons

Reciproci envelops these benefits in its coupon feature by allowing users to add coupons, select the coupon type, coupon start and end date, coupon notification settings as well as usage limits and restrictions

Gamification

Reciproci leverages the A.R.E.M. (Acquisition, Retention, Engagement & Monetization) Framework

Gaming

Integrating games with Reciproci helps a business to get to its non-members in a fun and rewarding way by attaching coupons

SMO

Reciproci’s Social Media Ordering is a powerful and progressive product feature which helps you to acquire your customers by reducing the customer friction

Queue Buster

The Scan-Order-Pay feature in Reciproci is one of the changes that the majority of restaurants have adopted in order to provide a seamless

Drive Through

Onboarding is seen as the biggest deterrent to participating in a loyalty program. Reiproci comes with an easy 1-2-3 approach, which is secure and yet unintrusive.

Voice of the Customer (VoC)

To Challenge, Win and Rule in the new Customer Experience (CX) turf businesses need to listen

Multi Merchant Loyalty Program

It is “Survival of the Fittest” that will determine the business continuity of malls in the post covid era.

Frictionless Onboarding

Onboarding is seen as the biggest deterrent to participating in a loyalty program. Reiproci comes with an easy 1-2-3 approach, which is secure and yet unintrusive.

Fraud Management

The platform comes with industry-leading fraud prevention rules embedded

Cardless Loyalty

Logistics of maintaining many cards is a turn-off, Reciproci steals the deal with a mobile loyalty system.

Wallet

Create your own Branded Mobile Wallet for convenient payments

Giftcards

Allow customers to buy and receive gift cards online or directly on their mobile devices with E-gift cards.

Chatbots

Integrated ChatBots can be leveraged for service requests and QRCs, enabling assurance at all times

Platform Modules

Loyalty Manager

Manage your Loyalty Program across brands and regions with ease through advanced loyalty engine

Store Manager

Manage multiple stores; online or offline, single brand or multi-brand, all at one place, through our flexible store management module.

Marketing Manager

Create and Configure campaigns for your Brand with our flexible marketing management module

Analytics & Reporting

Let the data stitch the story of your customer’s journey by leveraging the power of Machine Learning and Artificial Intelligence!

User Manager

A role is a set of permissions defined for the entire Reciproci system that certain “Users” (Admin / Manager) can assign to specific users in specific contexts.

Menu Manager

Manage menu items through a centralized system by creating variants and categories and allocate them at outlet level.

Order Manager

Reciproci provides an end-to-end flow for all the new orders coming your way.

Feedback Manager

Let the data stitch the story of your customer’s journey by leveraging the power of Machine Learning and Artificial Intelligence!

Member Manager

Bridging the gap between you and your customers, this Reciproci module allows you to view

Loyalty Manager

Loyalty Manager Design Your Loyalty Program

Shape up and customize your loyalty program that matches your business goals. The platform allows; easy redemptions, automated expiry of rewards, the flexibility of upgrade and downgrade of your customers across tiers.

Create & Manage Customer Tiers

Build and manage your customer tiers. Define the tier criteria & associate benefits.

Create Earn & Burn Rules

Select from an array of pre-defined rule options. Gratify your customers for new enrolments, birthdays, goal accomplishments and more.

Store Manager

Store Set-up

Create the stores under your brand. Specify the store details and add store staff. Receive orders for “click and deliver”, fire promotions locally from stores and capture customer journey details through hyper-proximity.

Configure Beacons

Prepare your stores to drive customer engagement and improved experience by configuring “Beacons”. Utilize the benefits of Proximity Marketing and push out real-time offers to the customers who come near your store. More delight … More Conversions.

Marketing Manager

Customer Segmentation

Create a customer segment based on predefined attributes. Define a segment, attach it to a campaign and sit back, it easy!

Set-up Your Campaign

Select from a range of pre-configured campaigns that are shipped along with the product. The first touch, missing you, special events are all there waiting for you to send

Personalize your Messaging

SMS, email or In-App messages, we have got you covered with all. Simply select the channel, choose a message template or customize your message and you are done.

Automate Campaigns

Configure a campaign to be run for a future date, at the preordained time by setting up the well in advance

Analytics & Reporting

Access Role-Based Reports

Measure the relevant metrics for managers at different hierarchies to help them take meaningful decisions backed by data insights. Get beautiful dashboards for your campaigns, loyalty program, customer insights and more.

Run Targeted Campaigns

Derive insights from your campaign analytics reports, identify the gaps, fill in through corrective actions, optimize the flows and witness higher conversions, higher revenues.

Industry-Specific Insights

Use the cutting edge algorithms to predict propensity to buy, likely to churn customers, the behaviour of loyal customers, market-basket analysis and such reports to drive your customer experience strategy

User Manager

Grant Roles and Permissions for your business:

A role is a set of permissions defined for the entire Reciproci system that certain “Users” (Admin / Manager) can assign to specific users in specific contexts. The combination of roles and context define a specific user’s ability to perform certain tasks or view a certain or a group of data set within the system.

The system permits certain “Users” (Admin / Manager) who are attributed with required permission to create users and assign roles to them. These allow the new uservarious umbrella or custom permissions to perform and view certain tasks, reports and data desired of their profile.

Menu Manager

Add unlimited Variants/Categories/Products:

Manage menu items through a centralized system by creating variants and categories and allocate them at outlet-level. This Reciproci module assists the Admin Users / Managers to create / add Products, Categories and Variants while providing a provision to define price, delivery charges, creating + managing store lists, item descriptions, images etc. to the effect that the customer can customize the product while placing an order and can choose from a variety of options + add ons.
Experience an enhanced navigation tool for searching specific items & view the insights of the selected Menu items. Refine the data through Filter options like category, product type, online/offline status, etc.

Modify your menu on the go:

Implement a seamless update of the existing menu items by editing their attributes. The products can also be assigned to multiple stores and store lists can be edited as per requirement and brand standards.

Order Manager

New Order Tracking:

Reciproci provides an end-to-end flow for all the new orders coming your way. The store has the authority to accept or reject the orders as per the availability of the products. This then gets passed on to the kitchen where order can be marked ready for delivery/pick-up and gives a heads up to the store staff to mark the order as ready to be picked up by customers or delivery personnels.

Live Order Tracking:

Provides a full view of all order statuses in a single view and gives you the freedom to observe the order progression in its various states like order initiated, order confirmed, order ready, etc.

Scheduled Order Management:

The customers can schedule their orders on the app on certain days prior (as per the Business Rule) to the delivery date which can be managed through Reciproci Scheduled Order Manager where you can view the order details, scheduled date and time. You can also cancel the order from here anytime or add footnotes to the order.

Feedback Manager

Flow Management:

Helps in Creating and Managing feedback flows for delivery, curbside pickup, or contactless dine-in experiences for the end customer to understand, analyze and action the Voice of Customers. Insights can be used to scale our products as per demand and provides the freedom to select from a wide variety of feedback flow options, ranging from a plain text to capturing sentiments and Net Promoter Score (NPS).

Voice of Customer:

This Reciproci’s independent module provides a clear understanding of all the feedback provided by the customers, who have used your products. You can also respond to your customer feedback right from the Admin panel on the go by viewing, analyzing, resolving and communicating the resolution comments/footnotes can also be added for internal reference and action.

Member Manager

Search and View Customer Enquiries:

Bridging the gap between you and your customers, this Reciproci module allows you to view various types of enquiries and allows you to take follow up actions through representative responses, which can be added in real-time. You may also resolve enquiries faster by carrying out a specific parametric search for an enquiry.

Manage Transaction Requests:

Search or view transaction requests generated by your loyalty members and take the appropriate action corresponding to each request by marking them as valid/invalid. Use Reciproci’s advanced parametric search to identify all invalid transactions or to view details of those particular transactions.

Review Customer Profiles:

Scan the list of existing customers and view details like a basic profile, customer transactions, loyalty points balance (earn & burn), enquiries raised, resolutions provided, Coupon awarded, etc. This Reciproci module helps in manually facilitating and updating changes to a particular customer profile.

Loyalty Manager

Loyalty Manager Design Your Loyalty Program

Shape up and customize your loyalty program that matches your business goals. The platform allows; easy redemptions, automated expiry of rewards, the flexibility of upgrade and downgrade of your customers across tiers.

Create & Manage Customer Tiers

Build and manage your customer tiers. Define the tier criteria & associate benefits.

Create Earn & Burn Rules

Select from an array of pre-defined rule options. Gratify your customers for new enrolments, birthdays, goal accomplishments and more.

Store Manager

Store Set-up

Create the stores under your brand. Specify the store details and add store staff. Receive orders for “click and deliver”, fire promotions locally from stores and capture customer journey details through hyper-proximity.

Configure Beacons

Prepare your stores to drive customer engagement and improved experience by configuring “Beacons”. Utilize the benefits of Proximity Marketing and push out real-time offers to the customers who come near your store. More delight … More Conversions.

Campaign Manager

Customer Segmentation

Create a customer segment based on predefined attributes. Define a segment, attach it to a campaign and sit back, it easy!

Set-up Your Campaign

Select from a range of pre-configured campaigns that are shipped along with the product. The first touch, missing you, special events are all there waiting for you to send

Personalize your Messaging

SMS, email or In-App messages, we have got you covered with all. Simply select the channel, choose a message template or customize your message and you are done.

Automate Campaigns

Configure a campaign to be run for a future date, at the preordained time by setting up the well in advance

Analytics & Reporting

Access Role-Based Reports

Measure the relevant metrics for managers at different hierarchies to help them take meaningful decisions backed by data insights. Get beautiful dashboards for your campaigns, loyalty program, customer insights and more.

Run Targeted Campaigns

Derive insights from your campaign analytics reports, identify the gaps, fill in through corrective actions, optimize the flows and witness higher conversions, higher revenues.

Industry-Specific Insights

Use the cutting edge algorithms to predict propensity to buy, likely to churn customers, the behaviour of loyal customers, market-basket analysis and such reports to drive your customer experience strategy

User Manager

Grant Roles and Permissions for your business:

A role is a set of permissions defined for the entire Reciproci system that certain “Users” (Admin / Manager) can assign to specific users in specific contexts. The combination of roles and context define a specific user’s ability to perform certain tasks or view a certain or a group of data set within the system.

The system permits certain “Users” (Admin / Manager) who are attributed with required permission to create users and assign roles to them. These allow the new uservarious umbrella or custom permissions to perform and view certain tasks, reports and data desired of their profile.

Menu Manager

Add unlimited Variants/Categories/Products:

Manage menu items through a centralized system by creating variants and categories and allocate them at outlet-level. This Reciproci module assists the Admin Users / Managers to create / add Products, Categories and Variants while providing a provision to define price, delivery charges, creating + managing store lists, item descriptions, images etc. to the effect that the customer can customize the product while placing an order and can choose from a variety of options + add ons.
Experience an enhanced navigation tool for searching specific items & view the insights of the selected Menu items. Refine the data through Filter options like category, product type, online/offline status, etc.

Modify your menu on the go:

Implement a seamless update of the existing menu items by editing their attributes. The products can also be assigned to multiple stores and store lists can be edited as per requirement and brand standards.

Order Manager

New Order Tracking:

Reciproci provides an end-to-end flow for all the new orders coming your way. The store has the authority to accept or reject the orders as per the availability of the products. This then gets passed on to the kitchen where order can be marked ready for delivery/pick-up and gives a heads up to the store staff to mark the order as ready to be picked up by customers or delivery personnels.

Live Order Tracking:

Provides a full view of all order statuses in a single view and gives you the freedom to observe the order progression in its various states like order initiated, order confirmed, order ready, etc.

Scheduled Order Management:

The customers can schedule their orders on the app on certain days prior (as per the Business Rule) to the delivery date which can be managed through Reciproci Scheduled Order Manager where you can view the order details, scheduled date and time. You can also cancel the order from here anytime or add footnotes to the order.

Feedback Manager

Flow Management:

Helps in Creating and Managing feedback flows for delivery, curbside pickup, or contactless dine-in experiences for the end customer to understand, analyze and action the Voice of Customers. Insights can be used to scale our products as per demand and provides the freedom to select from a wide variety of feedback flow options, ranging from a plain text to capturing sentiments and Net Promoter Score (NPS).

Voice of Customer:

This Reciproci’s independent module provides a clear understanding of all the feedback provided by the customers, who have used your products. You can also respond to your customer feedback right from the Admin panel on the go by viewing, analyzing, resolving and communicating the resolution comments/footnotes can also be added for internal reference and action.

Member Manager

Search and View Customer Enquiries:

Bridging the gap between you and your customers, this Reciproci module allows you to view various types of enquiries and allows you to take follow up actions through representative responses, which can be added in real-time. You may also resolve enquiries faster by carrying out a specific parametric search for an enquiry.

Manage Transaction Requests:

Search or view transaction requests generated by your loyalty members and take the appropriate action corresponding to each request by marking them as valid/invalid. Use Reciproci’s advanced parametric search to identify all invalid transactions or to view details of those particular transactions.

Review Customer Profiles:

Scan the list of existing customers and view details like a basic profile, customer transactions, loyalty points balance (earn & burn), enquiries raised, resolutions provided, Coupon awarded, etc. This Reciproci module helps in manually facilitating and updating changes to a particular customer profile.

Reciproci is aimed to provide “traditional business” a digital omnichannel edge over their “born-digital” rivals.

Contact Info

Nelson, #111, M Krishnappa Layout Lalbagh Road, Banglore- 560027

+91 (80) 22219722 / 23

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Would you like to #Retain your valued #Customers post #Onboarding?

We can help you bolster your #RetentionRate!

Read our mini blog to get a quick perspective: ... https://www.reciproci.com/project/the-retention-conundrum/

#CX #customerexperience #CLV #phygital #omnichannel

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