What your customers say is important

Understand your customer the Reciproci way

Collect, Comprehend and Calibrate critical insights from customer feedback to arrive at the best strategic decisions for your business growth.

WHAT

Collect real-time intelligent feedback

WHO

From visitors & customers

WHEN

Tap the “Moments of Truth” checkpoints

WHERE

Across different channels

WHY

Improve & Elevate Customer Satisfaction

Reimagine your business through the power of VoC

Comprehend & factor in the customer behavior with the deep-interactive surveys that listen to capture their voice and let the insights fuel your business

Capture customer feedback

Analyze the results

Improve customer experience

Better your business

A seamless customer journey enabled through VoC

It is primal to understand the Moment of Truth touchpoints at which the customer is predominantly vulnerable to let you peek into their state of mind

Moment of Truth VoC Benefits

  • Anticipate contact reasons and improve customer experience.
  • Identify, Sort, and Drive customer experience initiatives with greater transparency & agility.
  • Track and take corrective actions on the feedback of dissatisfied customers.
  • Increase the impact of customer retention efforts to drive ROI.
  • Make faster and better improvements into Operational Excellence (OpEx).
  • Envisage sentiment at each stage of the customer journey.
  • Segment customers by feedback and behavior.

Quick Statistics of Feedback Management

%

increase in upselling or cross-selling rate

%

decrease in customer retention cost

%

increase in share of wallet

increase in Y-O-Y annual revenue

Integrate multi-channel user feedback to generate actionable reports

Feedback Analysis

Generate interactive reports through real-time feedback analysis in order to:

Know Your Customers

Know their ideally desired flows Customer’s exit points Detractor’s and promoters behavioural aspects with the app Reasons behind the customers likes and dislikes

  • Know their ideally desired flows
  • Customer’s exit points
  • Detractor’s and promoters behavioural aspects with the app
  • Reasons behind the customers likes and dislikes

Ticket management

  • Raise the tickets to the person concerned
  • Resolve queries on the go
  • Update the Feedback status

Ticket management

  • Raise the tickets to the person concerned
  • Resolve queries on the go
  • Update the Feedback status

Auditing

Audit your way through the reports on:

  • Customer Satisfaction
  • Net Promoter Score
  • Product Preferences
  • Ordering Preferences
  • App Behavior

Our expertise, your competitive advantage

Integrated dashboard for customer management

Create smart flows

Track customer analytics

Integrated dashboard for customer management

Helps you visualize the thoughts of your consumers through text analysis and interactive graphs with data collected from across channels.

Create smart flows

Turn more customer interactions into conversions with our answer routing, auto tagging and flow cloning features.

Create smart flows

Turn more customer interactions into conversions with our answer routing, auto tagging and flow cloning features.

Track customer analytics

The analysis, metrics and insights will help you keep a close eye on your NPS. Aid in internal collaboration with your team for quick grievance resolutions through analytics.

Contact Us

Reciproci is aimed to provide “traditional business” a digital omnichannel edge over their “born-digital” rivals.

Contact Info

Nelson, #111, M Krishnappa Layout Lalbagh Road, Banglore- 560027

+91 (80) 22219722 / 23

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Would you like to #Retain your valued #Customers post #Onboarding?

We can help you bolster your #RetentionRate!

Read our mini blog to get a quick perspective: ... https://www.reciproci.com/project/the-retention-conundrum/

#CX #customerexperience #CLV #phygital #omnichannel

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