A note from the Creator Biplove Belwal

Zeitgeist comes from German philosophy, meaning “spirit of the times”, an invisible force dominating the characteristics of a given epoch in world history.

Our world is beset with disruptions- whether driven by geopolitical, technological or natural forces, the spirit of the times- Zeitgeist for businesses seems to be customer experience. In a world that is increasingly blurring the boundaries between space and time, between real and virtual- Customer Experience will separate winners from and losers.

Many businesses have already sprinted ahead, others are sitting on the fence- evaluating, analysing, waiting, debating and many are blissfully unaware as this Zeitgeist sweeps thru.

I am trying to capture the Zeitgeist through a series of dialogues between two characters. I have created Mr Dino(saur) the boss, a master of intellectual gymnastics and Mr Mobi(liser), the reportee, who is always brimming with fresh ideas. Just the two of them and their endless scuffles – Old School versus the New! They discuss tactics, strategies, philosophies, successes, failures, ideas, hashtags- everything that is our Zeitgeist!

• Mobi is a junior level executive, and has an excellent education pedigree. His mandate is to drive new initiatives in his organization.
• Mobi is a mobilizer: He brings in new ideas through his network, researches emerging trends and is very thorough with his proposals– “Master, let’s go for it now. The future is promised to no one”
• Mobi is polite, defers to power, overleveraged financially and so needs to keep his job.